Privacy Policy

Last updated: 1 March 2025

Welcome to WelcomeTra ("we", "our", or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website welcometra.com (the "Site").

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Complete our contact form, including your name and email address
• Subscribe to our newsletter
• Correspond with us by email or other means

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

• Your IP address and browser type
• Pages visited and time spent on those pages
• Referring website addresses
• Device and operating system information

This information is collected using cookies and similar tracking technologies. Please see our Cookie Policy for more details.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the information you request
• Send our newsletter if you have subscribed (you may unsubscribe at any time)
• Improve and optimise the performance and content of our Site
• Comply with our legal obligations
• Detect, prevent, and address technical issues

WelcomeTra is an informational platform. We do not sell products or services, and we will never sell your personal data to third parties.

3. Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR and EU GDPR:

• Consent — where you have given clear consent for us to process your data (e.g. newsletter subscription)
• Legitimate interests — to respond to your enquiries and maintain our website
• Legal obligation — where processing is necessary to comply with applicable law

4. Data Sharing and Disclosure

We do not sell, trade, or transfer your personal information to outside parties. We may share data with trusted third parties who assist us in operating our website, provided those parties agree to keep this information confidential.

We may also disclose your information where required by law or to protect our rights, property, or safety, or that of others.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Contact form submissions are retained for up to 12 months. Newsletter subscriber data is retained until you unsubscribe.

6. Your Rights

Under data protection law, you have rights including:

• Right of access — the right to request a copy of the personal data we hold about you
• Right to rectification — the right to request correction of inaccurate data
• Right to erasure — the right to request deletion of your personal data
• Right to restrict processing — the right to ask us to limit how we use your data
• Right to data portability — the right to receive your data in a structured, machine-readable format
• Right to object — the right to object to processing based on legitimate interests

To exercise any of these rights, please contact us at info@welcometra.com.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites. We have no control over the content, privacy policies, or practices of any third-party sites and encourage you to review their privacy policies before providing any personal data.

9. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

WelcomeTra
Email: info@welcometra.com
Website: welcometra.com